Refund Policy

At the skating turtles, we want you to be satisfied with your purchase. If you are not entirely happy, we’re here to help.

Refund Eligibility

• Faulty or Damaged Products: We will gladly replace or refund any products that arrive damaged or are defective.
• Non-Receipt of Products: If you do not receive your order within [number] days from the date of purchase, you may request a refund or a reshipment of the order.

How to Request a Refund

• Please contact our customer support team at support@theskatingturtles.com within 15 days of receiving your order to initiate a refund request.

Refund Processing

• Refunds will be processed within [number] days upon approval of the refund request.

Contact Us

• If you have any questions about our Refund Policy, please contact us at support@theskatingturtles.com