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At the skating turtles, we want you to be satisfied with your purchase. If you are not entirely happy, we’re here to help.

Refund Eligibility
  • Faulty or Damaged Products: We will gladly replace or refund any products that arrive damaged or are defective.
  • Non-Receipt of Products: If you do not receive your order within [number] days from the date of purchase, you may request a refund or a reshipment of the order.
How to Request a Refund
  • Please contact our customer support team at support@theskatingturtles.com within 15 days of receiving your order to initiate a refund request.
Refund Processing
  • Refunds will be processed within [number] days upon approval of the refund request.
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